Contact

We're real people. Ask us anything.

Questions about an order, a custom design or a partnership? Our team in Davison, Michigan reads every message.

Send a messageQuick answers
  • Answered by our own team
  • Order help & Alt Shield claims
  • Custom design support
A teal marbled XXL mousepad on a bright desk next to a laptop, phone and coffee
Hand-built in Davison, MIEvery order is made by our team, start to finish.
Talk to a human

Real people in Davison, MI.

Put your order number in your message and we can jump straight to it.

Emailcustomercare@altcustoms.comBest for order questions, damage claims and custom design help.
Track an orderSign in to your accountSee order status and tracking any time.
DiscordJoin the #altfamCommunity, drops and partnership tickets.
Our shop8521 East Coldwater, Davison MI 48423Where every order is printed and built.

Send us a message

Before you write

Quick answers

How long until my order ships?

Every mat and keyboard is made to order in our Michigan shop. Production runs about 3 weeks or less, then it ships with tracking. We ship worldwide to almost every country.

Where is my order?

Your shipping confirmation email has your tracking link. You can also sign in to your account to see order status. Still stuck? Email customercare@altcustoms.com with your order number.

Something arrived damaged or wrong. What now?

Sorry about that. Email customercare@altcustoms.com with your order number and a photo, and we'll make it right. If you added Alt Shield, report damage within 14 days of delivery.

Can I return a custom product?

Because every piece is custom-made on demand, returns are handled case-by-case. Defects are covered by warranty. See our return policy for the details.

Alt Shield: covered door to door

Lost, stolen or damaged

Reshipped or refunded. Report damage within 14 days of delivery, lost packages within 30 days of shipment.

Free return label

On eligible items, with 14-day returns.

Handled in-house

Claims go to our team in Davison, not a call center.